Conflict Management Training

Learning Objectives

• Define and differentiate between various types of conflicts.
• Identify the stages of conflict escalation and implement strategies for de-escalation.
• Recognize the impact of emotions on conflict dynamics and decision-making.
• Apply active listening techniques to enhance understanding and empathy.
• Utilize nonviolent communication methods to express thoughts and feelings constructively.
• Demonstrate assertive communication skills to assert needs and concerns effectively.
• Evaluate situations to select appropriate conflict resolution strategies, such as collaboration, compromise, competition, avoidance, or accommodation.
• Apply principled negotiation principles to create mutually beneficial agreements.
• Differentiate between interests and positions in negotiation scenarios.
• Manage emotions and employ emotional intelligence during conflict conversations.
• Analyze conflict scenarios and implement emotional regulation strategies.
• Guide discussions as a mediator or facilitator to promote understanding and consensus.
• Maintain neutrality and manage power dynamics in mediation and facilitation roles.
• Address cross-cultural conflicts with cultural sensitivity and awareness.
• Develop strategies for preventing conflicts and minimizing their occurrence.
• Recognize ethical considerations and dilemmas in conflict management contexts.
• Make ethical decisions that balance conflicting interests and values.
• Apply conflict management skills in personal relationships, workplace environments, and community settings.