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customer-service-excellence-training

Customer Service Excellence Training

Gain a strong knowledge of Customer Service Excellence Training. Get started Now!

 

About Program

Highest Quality and the Most Productive, High Energy Learning Experience.

Curriculum

Comprehensive Course Curriculum. Customizable to full-fill your trainer needs.

Reviews

Our happy customers. Watch what they have to say about myTectra!

Faqs

We are here to help you. You will find the general Frequently Asked Questions (FAQ) here.

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About Program

myTectra the Market Leader in Customer Service Excellence Training in Bangalore
 
myTectra offers Customer Service Excellence Training in Bangalore using the Class Room. myTectra offers Live Online Customer Service Excellence Training Globally.

Success Factors:

  • High-Quality Training
  • Top Technical Trainers
  • Comprehensive Course Curriculum
  • 100% Placement Assistance
  • Superb Satisfaction Score
  • Internship on Real-Time Project 
  • 3I- Individual Focus, Innovative & Interactive

Curriculum

Module 1: Understanding Customer Service Excellence

  • Defining service excellence and its significance
  • Leveraging service excellence for competitive advantage
  • Transitioning to a customer-centric approach

Module 2: Customer Needs and Expectations Analysis

  • Mapping the customer journey for insights
  • Anticipating and meeting customer expectations
  • Value addition through personalized service

Module 3: Loyalty Programs and Retention Strategies

  • Creating and nurturing customer loyalty
  • Calculating customer lifetime value
  • Designing effective referral programs

Module 4: Elevating Customer Experience

  • Measuring customer satisfaction and experience
  • Implementing feedback channels for continuous improvement
  • Utilizing innovation to enhance customer interactions

Module 5: Crafting Customer Service Strategy

  • Empowering sales teams for service delivery
  • Integrating technology: chatbots, AI, analytics
  • Offering seamless multi-channel support

Module 6: Elements of Service Excellence

  • Developing effective communication skills
  • Cultivating empathy and rapport with customers
  • Optimizing response times and product knowledge

Module 7: Customer Needs Research Techniques

  • Qualitative and quantitative methods for understanding customer needs

Module 8: Fostering a Culture of Service Excellence

  • Instilling a service-oriented mindset in the team
  • Enhancing employee engagement through leadership
  • Prioritizing customer relationship building and accountability

Customer Reviews

Our Customer Satisfaction Score (CSAT) is the highest in the Industry. 

Faqs

We are here to help you. You will find the general Frequently Asked Questions (FAQ) here.

Ask Us

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It’s not just about training. It’s about career progress. myTectra allows you to take control of your career by learning the right skills at the right time.

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