Ans: SAP solution manager provides you the functionalities like the integrated content, methodologies, tools, etc. to implement, operate, monitor and support an enterprise’s SAP solution. SAP solution manager manages the SAP and Non-SAP solutions in the IT landscapes of an organization.
Ans: Change request management features include:
Ans: The main components of SAP solution manager include.
Tools: It gives central access to the tools you required to implement your business solution. For example Business Blueprint, Roadmap, Project administration.
Content: It is a collection of information about the business process and stored in various formats. Content manager structures and manages this information
Gateway to SAP: You manage and monitor systems and business processes in your solution landscape in operational processing
Ans: Benefits of SAP Manager Solution includes:
Ans: SAP solution manager diagnostics are a group of tools to monitor and analyze SAP systems. The main tools are workload analysis, exception analysis, trace analysis and change analysis.
Ans: SAP change requests management addresses following questions:
Ans: The features of business blueprint includes:
Ans: Manage change Requests.
Ans: SAP solution manager helps in speeding up of test preparation and execution. It gives a single point of access to the complete system landscape and allows the centralized storage of testing materials and test results to support cross-component testing.
Ans: Process oriented implementation approach is supported by the SAP solution manager in the implementation phase.
For project administration, the transaction code is SOLAR_PROJECT_ADMIN.
Ans: Solution Manager Diagnostic feature focuses on root cause analysis for SAP Web Application Server Java Stack and SAP Enterprise Portal with the following features
Ans: For SAP Solution Manager, the t-code for Business Blueprint is Solar01.
Ans: When I try to trigger ZDCR from a service desk message via “Action-> Create Change Document”, it creates SDCR instead.
Ans:
Ans: Try to use this chain:
CRMD_LINK-GUID_HI=CRMD_ORDERADM_H-GUID, where
CRMD_LINK-OBJTYPE_SET=29
CRMD_SRV_OSSET-GUID_SET = С?RMD_LINK-GUID_SET
CRMD_SRV_REFOBJ-GUID_REF=CRMD_SRV_OSSET-GUID
IBIN-IN_GUID=CRMD_SRV_REFOBJ-IB_COMP_REF_GUID=IBINTX-
IN_GUID
IBase is in IBIN-IBASE
The instance is in IBIN-INSTANCE, while the description is in IBINTX-DESCR.
Q19. How can I configure SLFN to trigger ZDCR?
Ans: Try this:+
Use transaction CRMC_ACTION_DEF, find Action Profile AI_SDK_STANDARD (if you use a standard one).
Then in tree, go to Action Definition, find your action, select it, and in tree choose Processing Types.
There you will see method CRM_DNO_ORDER – change. Processing Parameters needs to have appropriate values.
Here’s what you have to do:
SAP Solution Manager > Configuration > Scenario-Specific Settings > Change Request Management > Extended Configuration > Change Transaction > Transaction Types > Make Settings for Change Transaction Types
This way, when you select “create a change document action” from the service desk message, it will create your own change request.
Ans: You can do the following steps:
Note: Make a copy of the configuration file before de-registering because this file will be deleted afterwards. You have to create it again or do the dialog agent registration when you register again.
I would like to set up the business partners for Service Desk in SAP Solution Manager.
If I choose the solution and execute “Edit –> Create Business partner” for the SAP R/3 4.7, I get the warning “no users are shown under the system”.
Meanwhile, for SAP SRM 5.0, I get only one user: (SOLMAN<SID><CLNT>). I set the data selection to blank.
I also copied the user account of SOLMAN<SID><CLNT> to the user test with no success. I have assigned the Object S_RFC_ and S_USER_GRP. The users also have the profile SAP_ALL.
Ans: Currently the form I have only lists the short description when I send the email via action profile. E.g.;
Short Description
&ORDERADM_H-DESCRIPTION&
Take a look at the SAP Smartform CRM_SLFN_ORDER_SERVICE_01
Go to the section Next Page –> Main Window –> TEXT_HEADER_LOOP
You can use this procedure/coding to include the long texts of a support message into your Smartform.
The long text only includes the system information where as the full description of the message is not system details.
All the standard templates provide the system details only.
Ans: Assign the role “SAP_SM_S_USER_GRP” to the user with the RFC_READ connection, and refresh the last alert in DSWP.
Ans: Yes, technically it is possible to configure SolMan without an SLD.
SLD usage for Solution Manager is not as critical as usage for XI because SMSY in solution manager can obtain system data via STMS and you can also add data manually. It normally only benefits Solution Manager to connect to an existing SLD which already has been populated otherwise you would have to setup SLD only to populate SMSY which can be populated directly without SLD.
If SLD does not already exist with systems for other clients, the time advantage of using it with Solution Manager is removed.
You can connect Solution Manager as a client or a data supplier to any SLD, anytime after installation and is not a problem.
Just change SLDAPICUST destinations and RZ70 settings. Also check the settings in SMSY_Setup and remove the write back option in the Expert Configuration for SLD.
Ans: If it is an ABAP based application, check if it has already been created in transaction IB52. If yes, you might only need to go to transaction DSWP (solution_manager), go to the menu, select edit, and in the drop down menu you should have “Initial Data Transfer for IBase”.
If it is not there, you need first to check:
Then check again in IB52. IB51 is used for creating the entries manually.
If the entries are now in IB52, you need to execute the “Initial Data Transfer for IBase” again.
Ans: You can continue using simple messaging using SBWP. Business Workplace is in your R/3.
Ans: After executing Tcode SMSY in Solution Manager System, you need to do the following steps:
The system generates a key. Copy that key and paste it in the SAPINST screen when it prompts for SolMan Key.
Using SMSY T-code, we can create the solution manager key.
Ans: I have a problem when copying transaction SLFN for customer namespace (ZLFN). ABA item details appear in t_code Crm_dno_monitor and ABA overview in transaction data disappear.
Ans: To solve this problem follow these steps:
Execute CRMV_SSC.
Enter the transaction type in customer namespace (ZLFN), and in the screen profile field put value ‘SRV_SLFN_1’ and then click on “Start Copy Transaction “.
This screen professional value is the same as that on screen profile field on the template sub screen.
Ans: I have configured SMD (Solution Manager Diagnostics) on SM 4.0 SP12 and I also have setup IntroScope agent and EP agent successfully.
When trying to run the program E2E Exception Analysis I get the message:
“This application is not yet configured. Please refer to the E2E post-installation steps”.
Unfortunately I cannot find any documentation about these post installation steps.
Ans: We deployed SP 12 for SolMan 4.0. Now that I’m trying to manually add new business partners’ type employee to the system, I found out that BUP003 = Employee is no longer in the selection list.
I checked BUSD and the partner type is there but as I said it no longer shows up on the list when creating persons to BP.
If employees are replicated from HR, role employee is automatically created and cannot be maintained locally. This is the reason why if HRALX PBPHR is ON, you cannot see BUP003 in transaction BP. Change it to OFF or CREATE, and you will be able to do it.
If you are not replicating employees from an HR system, then setting HRALX PBPHR should be OFF or CREATE. Then you will be able to maintain role BUP003 Employee in transaction BP.
Ans: E2E functionalities are very difficult to setup manually. In SPS12, you should order an E2E Diagnostics starter pack.
General availability of E2E tools is SPS13 (automatic setup).
Ans: We are having a scenario in which we want to check System Availability of all the satellite systems that are connected to Solution Manager.
In this scenario, if the a system goes down, a mail is triggered – just as in CCMS where it is setup so when a threshold is crossed, a mail is triggered.
Ans: You can use CCMS in combination with CCMSPING and/or GRMG.
This will require the installation of CCMSPING on one of your servers.
Once you have CCMSPING installed, you can configure it at Transaction RZ21 -> Technical Infrastructure -> Availability Monitoring in Solution Manager.
Ans: Yes, the systems can be monitored via Solution Manager. It is not a pre-requisite for monitoring that you have the systems in a particular Transport Domain.
You can choose either one of them. You can create the systems in SLD and then import the system data from SLD to Solution Manager, or you can create the systems directly in Solution Manager and then write back the data to SLD.
Ans: For the most up-to-date information on using actions with Alert Management, see the release note titled “Using Actions to Trigger Alerts”.
All maximal allowed actions are defined for a transaction type. You also specify general conditions in the action profile for the actions contained in the profile. For example:
In this activity, you create an action profile and templates for actions. You can define the action templates more closely in the step “Change action profiles” and “define conditions”.
For the action profile, the class that provides the attributes for your business object must be entered. These business objects can be used for planning actions. When creating an action profile, note for which business transaction type you can use this action profile. You must assign the relevant business object type to the action profile.
The assignment of the business object type makes sure that the attributes for the relevant business transaction type (for example, sales contract) can be used for defining and processing the conditions. If, for example, you wish to make the action depend on the net value of the transaction, the profile must be assigned to a business object type that contains the attribute net value. Only one business object can be assigned for each action profile.
You can find out the business object type for the transaction type or the item category in Customizing for transactions under Define transaction types or Define item categories. If you work with time-dependent conditions, you must also assign a date profile to the action definition. This makes sure that the date rules that you use for the action definitions are also available. You can also assign the date profile to the entire action profile. It is then inherited as the default value in every action definition you create for this profile.
When defining the follow-up documents, consider the copying control for the relevant transaction types. You can also define here whether an action is to be partner-dependent.
Note also the copying control for the relevant transaction types when defining subsequent documents.
You can enter several processing types for one action definition. Under processing, choose:
Method calls;
If the action consists of one single step, for example, create subsequent document or create credit memo item.
During the method call, processing is carried out via Business-Add-Ins (BAdIs). Standard methods (BAdIs) are available.
When creating your own BAdI implementations, make sure that the method ‘get_ref_object’ is always called from the class ‘CL_ACTION_EXECUTE’, and the method ‘register_for_save’ always at the end.
You can use the implementations ‘COPY_DOCUMENT’ and ‘COPY_ITEM_LOCAL’ as a template.
If you want to use actions to trigger alerts, use processing method ‘TRIGGER_ALERT’. You should call this method from the class ‘CL_ACTION_EXECUTE’.
If the action consists of a process with several steps, for example, a subsequent document with approval procedure.
For issuing documents via fax, printing, or email
Requirements:
In order to create action profiles, you must have defined the necessary transaction types or item categories.
If you are using time-dependent conditions, you need to have defined date profiles. You define date profiles in the IMG under Basic Functions -> Date Management.
Standard settings:
SAP delivers the following standard action profiles:
For activities: ACTIVITY contains the following action definitions:
Ans: Is it possible to default to a single IBASE system, including priority and category, using notif_create?
This can be accomplished with report RDSWP_NOTIF_CREATE_CUSTOMIZE_S