Refund Policy
At myTectra, customer satisfaction is our priority. We strive to provide the best learning experience through our training programs. However, we understand that there may be circumstances where you may request a refund. This Refund Policy outlines the conditions under which refunds are issued.
1. General Refund Terms
Refunds will be processed based on the specific training program and eligibility criteria outlined below. Refund requests that do not meet the criteria will not be considered.
2. Refund Eligibility Criteria
2.1 Instructor-Led Live Training Programs
- Refund requests must be submitted within 7 days of the program start date.
- No refund will be issued if:
- You have attended more than two sessions of the live training.
- Course materials, assessments, or resources have been accessed or downloaded.
2.2 Self-Paced Learning Programs
- Refund requests for self-paced learning must be submitted within 7 days of purchase.
- No refund will be issued if:
- More than 20% of the course content has been accessed or completed.
- Certificates of completion have been issued for the course.
2.3 Blended Learning Programs
- Refunds for blended programs (combination of live and self-paced learning) follow the rules of instructor-led and self-paced programs as applicable.
3. Refund Process
- To request a refund, email us at support@mytectra.com with the following details:
- Full name and contact information.
- Course name and date of enrollment.
- Reason for requesting the refund.
- Refund requests will be reviewed within 10 business days of submission.
- If approved, refunds will be processed to the original payment method within 7-14 business days.
4. Non-Refundable Scenarios
- Refund requests submitted after the specified eligibility period.
- Partial or full course completion or access of the course materials beyond the permissible limit.
- Refund requests for promotional offers, bundled courses, or discounted programs.
- In cases of misconduct, violation of the terms, or improper use of the learning platform.
5. Cancellation Policy for Events and Workshops
- Registrations for events, workshops, or short-term programs are non-refundable unless explicitly stated otherwise.
6. Changes or Rescheduling
- In lieu of refunds, you may request a rescheduling or transfer of the course to a future batch or another participant. Such requests are subject to approval and availability.
7. Contact for Refund Queries
For any refund-related queries, please contact:
Email: support@mytectra.com Phone: +918047112411
Note: Refunds will be issued only as per the terms outlined in this policy. By enrolling in any of myTectra's training programs, you agree to these terms.
Disclaimer: This Refund Policy is subject to change without prior notice. The most recent version will be available on our website.
1. Information We Collect
We collect various types of information to provide and improve our services. The types of information we collect include:
1.1 Personal Information
- Name, email address, phone number, and other contact details.
- Billing and payment information.
- Information you provide when registering for courses, subscribing to newsletters, or contacting us
1.2 Non-Personal Information
- Browser type and version, operating system, and device details.
- IP address, geographical location, and browsing behavior on our Site.
- Information gathered via cookies, pixels, or similar tracking technologies.
2. How We Use Your Information
We use your information for the following purposes:
- To register you for courses and manage your account.
- To process payments and provide customer support.
- To send you notifications, updates, and promotional content (with your consent).
- To improve our website, services, and user experience.
- To comply with legal obligations or enforce our Terms and Conditions.
3. How We Share Your Information
We do not sell your personal information. However, we may share your information in the following scenarios:
- With Service Providers: Third-party vendors that assist us with payment processing, email services, or analytics.
- With Legal Authorities: If required to comply with legal obligations or protect our rights.
- With Business Partners: For joint promotions or events (only with your consent).
4. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to enhance your browsing experience and collect usage data. You can manage cookie preferences through your browser settings.
4.1 Types of Cookies We Use
- Essential Cookies: Required for basic functionalities of the website.
- Performance Cookies: Analyze how users interact with the website.
- Advertising Cookies: Track browsing behavior for targeted advertising (with your consent).
5. Data Security
We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access and Rectification: Request a copy of your personal information or correct inaccuracies.
- Deletion: Request the deletion of your data, subject to legal obligations.
- Opt-Out: Opt-out of receiving promotional communications.
- Data Portability: Request your data in a machine-readable format.
- File Complaints: Lodge complaints with the appropriate data protection authority.
- To exercise these rights, please contact us at [privacy@mytectra.com].
7. Third-Party Links
Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.
8. International Data Transfers
If you access our Site from outside [Your Country], your information may be transferred to, stored, and processed in a country with different data protection laws. By using our Site, you consent to this transfer.
9. Children’s Privacy
We do not knowingly collect any personal information from children under the age of 18 without parental consent. If you believe we have collected information from a child, please contact us to delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Email: info@mytectra.com Phone: +91 80 4711 2411